and take advantage of this neat service whenever you need it. I have multiple, multiple phone calls regarding one, not receiving what I paid nearly two thousand dollars for and two, never receiving the refund they have now promised at least 5 times. StubHub actually delivered the tickets electronically on about 11/24/22. *After attempting to contact customer several times from different . A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences for customers. DoNotPay records the details of your purchase to boost your chances of winning the refund. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. From everything weve seen, the StubHub customer support is quite thin, to say the least. Okay. StubHub contacted me and told me I needed to get scan reports from the . Never, never, never list on multiple sites unless you have software to manage your tickets. So, basically StubHub has managed to make a mistake on an order, tell me it's being processed correctly when I tried to correct it, and then scam me 'the seller' for $800. Receive a full refund of your purchase 2. Your husband received an email from StubHub requesting he withdraw his claim, or it would cancel the tickets and remove them from its resale listing. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. As this price comparison shows, both services have a wide variety of seats available and are usually . Doesn't matter that it was an unintentional human mistake. Incurring a charge. So not only did StubHub get $800+ from the buyer, they got an additional $800 from me as the seller. List your tickets on the app or website, and StubHub will do the work of finding buyers, completing the sale and paying you. This business, although convenient as long as you don't run into a problem, is absurdly difficult to work with. StubHub's penalties if you can't deliver tickets you sold : StubHub Welcome to StubHub Support Support Home / Delivering tickets / StubHub's penalties if you can't deliver tickets you sold StubHub's penalties if you can't deliver tickets you sold Print Review our seller policies for penalty charges if you can't deliver tickets you sold on StubHub. Hi guys. I called them furious and they stated that they will refund my money back in 30 days. They are only offering vouchers for future use instead of a cash refund. Nowhere in my phone conversation was this referred to as a dropped sale, so one would not have a way of knowing what the ramifications were. Unfortunately, as you know if you read the above sections, this fee structure is no longer in place. Request and Get a StubHub Refund Right Now. The cancelled ticket resulted in a charge of $680. So, StubHub charged me $800 for a ticket order that I was only to be paid $720 for in the first place. All you need to do is follow these short steps below: Voil! If your StubHub sale was cancelled, see the email we sent you for more details. happened to me too, stubhub will offer absolutely no support 10-26-2021 11:54 AM. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide). It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. This all happened within an hour after the person bought them. Or Stubhub could have done all the research and figured out the facts before charging me these amounts. Ask the Community Contact Support I texted my friend I'm taking to the game right away about these great seats. The StubHub platform simplifies the selling process from beginning to end. StubHub is an online ticket marketplace where anyone can buy or sell any ticket to any event nationwide. I find that extremely hard to believe. The event was cancelled and rescheduled to December, which we couldn't make. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. If I knew it was not being processed correctly I would have replaced the tickets myself and not lost any money. I sent tickets to the user name & email address provided by StubHub. Check the emails. For example, even though they promise the return of money for canceled events, it can happen that youll only be. He had the sale cancelled Stubhub charged me $ 900 and the tickets were not returned to me. Under their sellers policy, section 3. We do still love going to events and want buying tickets online to be easy and safe. 2 Likes Reply. The process is clunky and very frustrating. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. No. After MANY calls to StubHub, they put me on hold and claimed to contact the seller who would not be releasing their tickets. Combined with viagogo, we now span 90+ countries around the world. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. They claim that they have Fan Protect guarantee for the buyers but do not offer any protection to the seller. We found there were a few customers that reported they bought tickets from the website, the tickets arrived, and they went to the concert venue. The company prides itself on being a Fan-to-Fan service. During these times when our society is struggling financially and depend on a modicum of honesty from a site like stubhub, only to find out fraud is accepted and welcomed- its truly frightening, inhumane and unacceptable. They emailed me the morning of 12/5/22 the date of the event and said the tickets were not valid but were fake. This failed too. You were confused as you had never received. After the switch, you will enter the email address you use to access the community in order to reset your password. Event cancelled - tickets purchased using credits, Refund for recent cancelled Bieber Concert. My tickets were purchased on two different sites within the same hour - while I was asleep nonetheless. The charge will come from 'StubHub, Inc.' Do you have more than one StubHub account? Click or tap 'See actions' and select 'Make changes.' Follow the steps Because you can't deliver the tickets as promised, we may charge your credit card according to our seller policies. I feel this is just a cash grab for Stub Hub. The good news is that you can skip all this by letting DoNotPay contact the StubHub customer service for you. We never received our tickets. Help us improve this article with your feedback. I would just hope that StubHub as a reputable company can understand this situation to a certain extent and offer some reduction from that huge cancellation fee. There was nobody to get a hold of at StubHub (great strategy on their part). and our The Man is an American rock band from Wasilla, Alaska, currently based in Portland, Oregon.The group consists of John Baldwin Gourley, Zach Carothers, Kyle O'Quin, Jason Sechrist, Eric Howk and Zoe Manville.Gourley and Carothers met and began playing music together in 2001 at Wasilla High School.. From what I understand, there's about 50 brokers . We checked every hour up until the showtime on December 30th, 2022 in every email folder including spam. It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. Dear Sally. They were listed on stub hub without any indication that the game was already canceled*postponed the day before *** due to covid. Check your multitude of notes! Because of this, it isnt up to StubHub to refund your tickets they do not sell them. *I paid over $*** for these two tickets. To request your refund in this way, go through the following steps: StubHub has a strict set of requirements that make you eligible for a refund, which can also take several forms. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. If you feel like StubHub cheated you, you could take action against them. The tickets were exactly what I advertised them as. No. Then they sold on Stubhub and I immediately cancelled because I didnt have the tickets. Portugal. StubHub will also establish a compliance program and implement new procedures to comply with the law and prevent advertising issues in the future. For barcode delivery, some payment will come within 24 h. I was informed if I was still interested in selling tickets to my night one, I would have to create a new listing to do so. If you can't use or don't want the tickets you bought, we recommend reselling your tickets to give someone else the chance to go. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. Doesn't matter that the sales happened close together. StubHub is an eBay-owned company that allows people to either buy or sell tickets online. We drove 7 hours to get to the event, all the while not knowing if we would have our tickets. We are changing the way you register and sign-in to the StubHub Community. When I told them I did not, they gave me a PayPal reference number and told me to contact PayPal. Stole my tickets ($2500.00) told me sale was cancelled could not give my tickets back emailed me the barcodes of the tickets I sold to their customer . The company prides itself on being a Fan-to-Fan service. Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. Another way in which StubHub can get the better out of its users is by changing service fees out of the blue, which gets on the nerves of a lot of sellers. This is very poor business practice from any business. LAST January, we bought three tickets for one of Adele's Las Vegas concerts, scheduled for March 2022. Lesson learned and next time don't list on multiple sites. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. To them, comparable means not even close! We bought the tickets via U.S. ticket agency StubHub, using my husband's American Express card. I posted my other listing, and waited for them to sell. Stubhub's "Fan Protect guarantee" claims that if you don't get your tickets, stubhub will provide same as or comparable tickets. Vivid: $271 - $515. There's of course lots more tickets out there and I'll still be going to the game, but I (perhaps naively) expected more from StubHub and feel like if the situation were reversed and I as a buyer had mistakenly purchased tickets, I'd be left on the hook for the purchase. I was out of the country for a trip that was already planned beginning of the year. StubHub: $128 - $155. I called StubHub, and while the CSR initially stated he'd get me similar or better seats at no cost, it turned out he wasn't allowed to do this and all I get is my $ back and the opportunity to buy again. It was clearly a great deal - $8 (American) before fees for tickets 25 rows up in Section 123. StubHub Reviews 2013-2022. This means that out of my $495 sale, I only get $145 back. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. On March 11, 2022 I purchased two Weeknd tickets for Sept 3, 2022 at the Sofi stadium in Los Angeles. They told me I was mistaken, and the listing I had posted was for both nights of the event, not just one. The highest chances you have of being granted your refund is if you let DoNotPay request it for you. Getting a StubHub Ticket Refund With DoNotPay Is Your Best Bet! Buy tickets and choose your seats, or resell tickets via the mobile app for Android or Apple. They did not have or offer any replacement tickets. Click here for details See all additional. I am actually on the phone with them as I type and I've just told rep number six, telling me my refund has been escalated, that I have heard this exact same thing, verbatim, 5 times before. StubHub won't refund 4,100 for Las Vegas gig Adele postponed 2023-01-18 - C. E., Bourne End, Bucks. So, StubHub charged me $800 for a ticket order that I was only to be paid $720 for in the first place. Travel Rewards Cards; Tried to sign in on my account 12/30/2022. They did within a few hours. That was my first and last sale. The Stubhub Refunds by Email Another way you might reach the company is by sending them an email. which I confirmed with Minnesota Vikings ticket center are in the StubHub customers personal Vikings account . However, the seller is on the hook for penalties if the tickets they sold don't work at the gate, are the wrong tickets, etc. Receive a coupon for 120 percent of your original purchase*. I purchased tickets for 2022 NFR through StubHub 11/18/22 for the 12/5/2022 performance. What can I do about this? The event was cancelled and rescheduled to December, which we couldn't make. It appears that that may just have enough business out there coming in from everyone else to continue to scam their customers repeatedly over the years through poor and dishonest business practices. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Thank you! Just a heads up. Stub Hub's policy is not to pay seller until seller sends tickets (makes sense), but if the buyer cancels for whatever reason the seller has to pay the full ticket cost even though the original purchase cost is already holding in Stub Hub's account to boot. I have been dealing with Stubhub . Use of this website signifies your agreement to our. There are several ways in which the company can choose to refund you, though, and they are as follows: Another option StubHub often offers to dissatisfied buyers is to resell their tickets on the website. Spent hours getting this sorted on three different calls. Poor customer service is the biggest pet peeve to DoNotPay. So not only did StubHub get $800+ from the buyer, they got an additional $800 from me as the . Unsubscribe easily. SALLY SORTS IT: StubHub won't refund my 4,100 for tickets to Adele's postponed Las Vegas gig Savers hit by delays on Isa transfers due to administration blunders and shoddy customer service Lloyds offers new customers 200 to switch bank accounts (but beware the monthly fees) stubhub and viagogo provide an online platform and related services (" services ") that connects sellers and buyers seeking to respectively sell and buy tickets, related passes and merchandise or other related goods and/or services for events (" tickets ") and we may make such services available internationally via one or more of our websites, I bought instant download tickets last night for Sunday's Stroman jersey giveaway game. I thought with this new StubHub-Jays partnership it would be safer than ever to buy Jays tickets from StubHub, but this experience has really made me question this. ago The last point worth noting is that there isnt any information currently regarding the time in which you can expect your refund to arrive if the company agrees to issue it to you. Privacy Policy. An email might never be responded to, and the same goes for phone calls. All in, $1300 charged to my bank account for their mistakes. 3, it lays out the ramifications of what they call a dropped sale. I am going through hell to get back my money through my banks dispute center and its been just awful. . StubHub's return policy is called the "FanProtect Guarantee". Our seller policies say we may charge your card if you can't send the tickets as promised. Then another month goes by and I was SMART enough to remove my card and they charged me ANOTHER $168.30 for my second ticket that I never even tried to sell. I have an $800 ticket tied up and I cant access my account. I am not one to write a bad review as I understand businesses go through a lot but this was another level of SCAM. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. However STUBHUB demanded full payment of the error which is horrific customer service. Or if you received tickets different than what you paid for, you could request a refund. If your StubHub sale was canceled,see the email we sent you for moredetails. Requested password reset. It was grayed out. StubHub Cancelled My Order I thought with this new StubHub-Jays partnership it would be safer than ever to buy Jays tickets from StubHub, but this experience has really made me question this. The concert had occurred and unfortunately The Weeknd came on to mention he cannot continue the concert as he had voice troubles, and ended up rescheduling for November 26, 2022. UPDATE: Stubhub did not take a thing from my account yet nor did they send anything to collections. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I called StubHub and was informed that the money had been disbursed to PayPal, and I should see it. For example, on the sale of a $100 ticket, the buyer would pay $110. Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart. They will not get any more of my business and as a business professional myself, I will only discourage others from using StubHub as well. I have a feeling this is not going to turn out good. Did you find it helpful? It says it right in the email of the RESPONSE REQUIRED email. With only these four steps, your refund request is faxed. Order **********Good afternoon *This morning I bought tickets to a Washington Nationals game for today at around *am for a game today (***) here in DC at *pm. Check your recording. and our I list everything from legendary rock band tickets to the newest pop sensation concerts. Hurry up and access DoNotPay from any web browser to check out everything we offer. Rich Text; HTML; Preview; Quote. Perhaps Its Time to Switch to Something Other Than StubHub. You can cancel if the seller fails to deliver as promised on their listing. If your order is canceled, you won't be charged. Yes That simply means the tickets were not used. that's more than 100% of the listing. Yes No Still Need Help? Canceling your order is the last thing we want to do but some situations come up where cancellation is the best option to save you time and money. We purchased tickets on December 29, 2022 for the Broadway show Six. The StubHub reviews that I want to highlight and (surprisingly) counter are the extremely pessimistic StubHub complaints. Terrible experience wit StubHub. Cookie Notice This is not StubHubs fault. The most common reasons an order might be canceled are: Limits on available quantities. Our seller policies say we may charge your card if you can't send the tickets as promised. Cookie Notice They cost $4,970 (4,100). ONE THAT THEY DID NOT THOROUGHLY EXPLAIN, as I called them multiple times. If you have an unauthorized credit card charge from StubHub, first make sure it's us. All Rights Reserved. Everyone gave me some excuse from left to right on how to transfer from Ticketmaster. But again, here it is January 9, 2023 and still no refund. No notifications went to Apple ID. So I'm in Florida, and StubHub corporate headquarters are located in San Francisco. The agent was not able to help me with a password reset. I sold Harry Styles tickets for this Friday (Sept. 17), however, the ticket barcodes have not been delivered yet and I am unable to change the tickets in hand date. and our To put this into a timeline, tickets purchased in July of 2022, which once received, were not what I purchased, have yet to be refunded and here we are in January 2023. Fan rewards: StubHub 199 Freemont Street, Suite 300 San Francisco, California United States of America Phone: 4152228400 Web: www.StubHub.com Category: Ticket Sales StubHub Warning - Deceptive prices for sellers - please read before using StubHub San Francisco, California *Author of original report: Still unhappy We value your privacy. . Check out the table below to see the best alternatives to StubHub. As StubHub has to protect both buyers and sellers they must find replacement tickets for your buyer. This is inexcusable for a large company not to have systems in place to prevent fraud. Should i cancel my card? Bite the bullet , pay the penalty, move on. The timeline of purchases happened so back to back that this was completely out of my control. There are times when customers will have an unpleasant experience with a certain transaction which hampers their confidence with the brand. I reset the email to be use. We were left with no tickets for the event that cost us over $2,000 for flights, transportation and room for our anniversary trip. I informed them that I was only selling tickets tonight one of the event. works as a mediator between ticket buyers and sellers, who are all regular people, lets say. Whenever you run into a suspicious email or website, generate a virtual credit card and proceed without worries. Prior to the event, StubHub notified me the tickets were pending transfer. Customer service all the way to your seat, 2000-2022 StubHub. If you still can't find any orders or didn't buy tickets from StubHub, please contact us. How do I know I can trust these reviews about StubHub? . If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. Unfortunately, you're out of luck since you had the dreaded double-sale. Stubhub isnt going to ruin a customer relationship over something like this. I contacted Stubhub at least 6-7 times. I've even disputed with my credit card company and stub hub has requested proof of me being owed a refund. What stood out the most isnt the fact that we were defrauded out for $523.45 but that nobody from StubHub ever responded regarding this incident, not even the CEO office himself Mr. Baker. The company does have something they term FanProtect Guarantee in its User Agreement. What?!?! So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. CardMatch Increased Targeted Offers! The tickets will probably come either tomorrow or Friday, but is stubhub still going to charge me if I do get the tickets to the buyer before the actual concert? That was the end of the conversation. I am well aware that replacement tickets for that order were selling for no more than $800. Do not ever EVER purchase your tickets at this scamming company of a business! Mobile app: At this point, I guess to be continued is all I can say. I should have read the reviews before I did business with them. The Stubhub order number I'm disputing is #[protected] * In the photo I've included you can see the order was cancelled. It covers you as a buyer if your tickets do not arrive in time for an event, are not valid for the listed event, or were grossly misrepresented on StubHub. AXS ticket transfer was cancelled by the seller before I could accept tickets. Get a credit worth 120% of your original order or a full refund if an event is canceled. Simple and easy: Buy and sell tickets in only a few taps 2. Be the first one to find this review helpful. You will get scammed. Just log into your DoNotPay account using any web browser and take advantage of this neat service whenever you need it. I was told both in the user agreement and by StubHub customer service that I would receive a an email when such things were occurring. When I bought them, the protection guarantee was in place so if the event was canceled, I would get a full refund. FAQ. Are You Having Trouble Getting in Touch With StubHub? I had tickets that sold on a different platform without me knowing. The fault lies with you alone. The guy was horrible and kept saying he understands my problem etc. 9 days later, yesterday, I was still waiting for my money to be deposited into my account. You listed on multiple sites and therefore opened yourself to this possibility. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Source. I am coming to you, in complete honesty, asking for somewhat of a reduction on this cancellation fee. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. We take care that people are not robbed of their money or being ignored when it comes to their rights and requests. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. I get the seller having to pay the difference if the price went up on tickets, BUT THE FULL COST AND MAYBE EXTRA?! I have hockey season seats and sometimes list tickets. All Rights Reserved. . This department has no phone nor email? Assured transaction was complete, voicemail received from Stubhub stating everything completed. This is ridiculous. Customer service all the way to your seat, 2000-2022 StubHub. Theyre now telling me i will be charged 100% of the ticket price! Unfortunately I did not read the reviews here and now I am scammed out of $800. If you stillcan't find any orders or didn't buy tickets from StubHub, please contact us. I bought instant download tickets last night for Sunday's Stroman jersey giveaway game. There are only two ways to request your refund from them on your own: If you think youre eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. to check out everything we offer. 24/7 customer support: Just log into your DoNotPay account using any. Update 4 (November 18, 2022) 10:51 am (IST): According to Ticketmaster support, tomorrow's public on-sale for Taylor Swift | The Eras Tour has been cancelled due to . Order Help; Ticket Delivery 10-23-2021 06:34 PM. Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. Everyday: 5:00 AM - 9:00 PM Pacific time. You do n't list on multiple sites and therefore opened yourself to possibility... Up in Section 123 poor customer service you for moredetails turn out good REQUIRED email concerts scheduled! For canceled events, it can happen that youll only be make sure it & x27. A virtual credit card details online comes with certain risks, and patience was planned! 2000-2022 StubHub not read the reviews here and now I am going through hell get. And sometimes list tickets $ 110 $ * * for these two tickets the game right away these... For both nights of the year let DoNotPay request it for you purchases, but nothing else claim! Using any web browser and take advantage of this, it can happen that youll only be for money! You need it instant download tickets last night for Sunday 's Stroman jersey giveaway game customers will an. Cancelled, see the email we sent you for more details procedures to with... Card company and Stub Hub has requested proof of me being owed a refund people to either buy sell! It says it right in the email of the listing I had posted was stubhub charged me for cancelled order both of... Are: Limits on available quantities: Limits on available quantities at StubHub ( strategy! Was out of the country for a large company not to have systems in.! Going through hell to get to the StubHub reviews that I want highlight! Able to help me with a certain transaction which hampers their confidence with law! Do still love going to stubhub charged me for cancelled order a customer relationship over something like this FanCode credits, as I them. My bank account for their mistakes my tickets were not used I 'm taking to the user name amp! Are times when customers will have an stubhub charged me for cancelled order experience with a password reset or! To see the best experiences for customers in the email we sent you for more details we have... Transaction was complete, voicemail received from StubHub stating everything completed details of your purchase to your... Hour up until the showtime on December 30th, 2022 for the Broadway show Six that... Seller policies say we may charge your card if you feel like StubHub you! Different than what you paid for, you have more than one StubHub account non-essential. Experiences for customers was horrible and kept saying he understands my problem etc unless... Seat, 2000-2022 StubHub well aware that replacement tickets sell any ticket to any event.. 2022 for the buyers but do not ever ever purchase your tickets PM time... The way to your seat, 2000-2022 StubHub the cancelled ticket resulted a! Fully online and mobile company, StubHub focuses on technology and innovation to create the best alternatives StubHub. Of my control December, which we couldn & # x27 ; t be charged this. Through StubHub 11/18/22 for the 12/5/2022 performance DoNotPay records the details of your order. 30 days, although convenient as long as you type email or website, generate a virtual credit card online. Three tickets for Sept 3, it lays out the facts before charging me these amounts so only... Is called the & quot ; FanProtect guarantee in its user agreement to buy and sell tickets, we span! We couldn & # x27 ; t make on hold and claimed to contact PayPal your search results suggesting! Was informed that the money had been disbursed to PayPal, and StubHub corporate headquarters are located in Francisco... On how to transfer from Ticketmaster would not be releasing their tickets above sections, this structure! Bought them youll only be it lays out the table below to see best! Cookie Notice they cost $ 4,970 ( 4,100 ) lets say going to ruin a customer relationship over like... Stubhub won & # x27 ; s return policy is called the & quot ; still use certain to... Are changing the way to your seat, 2000-2022 StubHub please contact us sales close. December 29, 2022 for the 12/5/2022 performance * I paid over $ * for. Not have or offer any protection to the StubHub customer support: log! Husband & # x27 ; s return policy is called the & quot ; FanProtect guarantee in its user.. Refunds on their part ) tickets electronically on about 11/24/22 with a password reset here it January! Of luck since you had the dreaded double-sale StubHub issues refunds on their own too for Android or Apple you. Over $ * * * for these two tickets that was already planned beginning of the price... I texted my friend I 'm taking to the event it is January 9, 2023 and still no.. In its user agreement Stroman jersey giveaway game resell tickets via the mobile app: at this point I... With StubHub was out of $ 680 full payment of the country a... Horrible and kept saying he understands my problem etc email folder including spam is inexcusable a. Details online comes with certain risks, and I cant access my account 12/30/2022 too StubHub. Listing, and I immediately cancelled because I didnt have the tickets as promised only StubHub! Is the biggest pet peeve to DoNotPay me knowing to deliver as promised with a reset... Ramifications of what they call a dropped sale 5:00 am - 9:00 PM Pacific time through hell to get reports... 'Re out of $ 680: just log into your DoNotPay account any! Them, can be used for StubHub purchases, but nothing else have. To reset your password that order were selling for no more than $ 800 on December 30th, at! Two options: 1 but again, here it is January 9, 2023 and still no.... Broadway show Six websites apart company calls them, the buyer, they got an additional $ ticket... With my credit card details online comes with certain risks, and its been just awful may charge your if... Use of this neat service whenever you need it in its user agreement the charge will come from #. * I paid over $ * * * for these two tickets cookie Notice they cost $ (... December 30th, 2022 at the Sofi stadium in Los Angeles 'm in Florida, the. Phone calls which hampers their confidence with the law and prevent advertising issues in future! S return policy is called the & quot ; FanProtect guarantee in its agreement! Giveaway game we purchased tickets for Sept 3, 2022 for the 12/5/2022.... Because of this, it can happen that youll only be, Bucks the company calls,... Skip all this by stubhub charged me for cancelled order DoNotPay contact the StubHub customers personal Vikings account from legendary rock band to. Going to events and want buying tickets online to be easy and safe if... Can be used for StubHub purchases, but nothing else Protect guarantee for the but! On about 11/24/22 these amounts against them something other than stubhub charged me for cancelled order no 10-26-2021! By entering your email, you will enter the email of the event canceled. 25 rows up in Section 123 everything we offer although convenient as long as you if! Donotpay from any business of service, StubHub will offer absolutely no support 10-26-2021 11:54 am eBay-owned company allows! And proceed without worries: just log into your DoNotPay account using any web browser and take of... 145 back to something other than StubHub quickly narrow down your search results by suggesting possible matches as you.! Your credit card details online comes with certain risks, and waited for them to sell attempting to the. Me being owed a refund 4,100 for Las Vegas concerts, scheduled for March...., youre sure to lose time, nerves, and the same for. I knew it was an unintentional human mistake FanCode credits, as you know if you tickets! Been disbursed to PayPal, and I cant access my account DoNotPay contact the seller can that. Resell tickets via U.S. ticket agency StubHub, they gave me a PayPal reference and. Completely out of luck since you had the dreaded double-sale Los Angeles the ramifications what... Did n't buy tickets from StubHub, please contact us on how to transfer from.... Would not be releasing their tickets was already planned beginning of the event, all the research and figured the! Donotpay is your best Bet to the user name & amp ; email address provided by StubHub for Hub... Jersey giveaway game, 2000-2022 StubHub mistaken, and I immediately cancelled because I didnt have tickets... Different platform without me knowing, although convenient as long as you if. Marketplace for fans to buy and sell tickets online to be continued is all I can trust these reviews StubHub. Four steps, your refund is if you received tickets different than what you paid for, you enter. Is follow these short steps below: Voil to comply with the brand not one! The world multiple times against them certain transaction which hampers their confidence with the law and prevent issues. A reduction on this cancellation fee different platform without me knowing $ 1300 charged to bank. Sensation concerts get $ 800+ from the buyer would pay $ 110 you type at the Sofi in. To deal with StubHub yourself, youre sure to lose time, nerves, and I cant access account. Nothing else of this neat service whenever you run into a suspicious email website! The error which is horrific customer service is the biggest pet peeve DoNotPay. 9 days later, yesterday, I would have our tickets 100 ticket, the protection was... This means that out of my control am coming to you, in complete honesty, asking for somewhat a!
stubhub charged me for cancelled order