I am still waiting for my refund with 3 emails requesting the refund with no solution . | Read 81-100 Reviews out of 189 They claim I returned the cheapest tights in my order, and I have been trying to tell them for 3 tries now, that I returned the shaper tights and that I still have the $9 tights. Yes, I received your private email, which was also an automated response, and it gave me no reassurance whatsoever that your company is any less unproffesional than what I had assumed when I wrote the original review. However, if you'd rather complain directly, you can use the above address to contact Calzedonia. . Contact details Phone number: 0800 279 7073 Please check with your phone provider if you are unsure about how much a call will cost. I ordered 5 more pairs in 2022 and the product is NOT the same. return methods: return to the store and return by carrier. Calzedonia Customer Care Support Team. After Calzedonia S.p.A. for orders to be processed within the same day. Email Calzedonia Using Resolver you can: I try and speak to different live chat agents/tried calling, no one will let me speak to a supervisor and they say they have "procedures" yet they can't tell me what my statuory rights are i.e. Construction is completely different, material is an oily, stiff material, fit is awful and boxy, baggy from the knees down. After that, they decided to cancel the order without reason. You replied once and all rest have been ignored. Raised another queries and refund request #15789818,#15789818,#15836396, #15856272 #15856272. Hi, Jillian,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. CHRISTMAS DAY 25 DEC I sent an email which I never had a response from until I already sorted out the issue myself (more on that later). Get the latest business insights from Dun & Bradstreet. Nov. Today I went to another Calzedonia store location to get the matter resolved and get a refund. I used to buy swimsuits, tights, socks, everything. DO NOT BUY ONLINE FROM THEM!I bought 2 days ago online from Calzedonia Belgium expending a total of 53 euros and they charged on my card 3 more charges by a total of 410 euros extra. Up till 7/8 years ago Calzedonia used to have the very best push up leggings. We are sorry to hear that your package was late and want to thank you for letting us know. You can be certain that youre talking to the right person at the right time. Welcome to the official Calzedonia website: Socks, Leggings, Stockings and Beachwear. 10 mails and complains still have not received my refund!!! We have contacted you privately so we can help you with a refund so you can get your correct item as soon as possible. They keep solving my requests while I'm sleeping and then just don't ever reply to my follow up emails, leading me to have to open another case (4 total now), at which I get a reply at 3 AM in the morning, which usually just says we need more information. Hi, Laura,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. First order when I placed in November, they charged my card and when I received the order I found out some items not my size and wanted to return them, but when I tried to locate my order online-" it says this order don't exist"! Hi, Karen,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. You can become a Calzedonia member or subscribe to the Calzedonia Loyalty Programme by getting a Calzedonia Card. Ilegal and super impolite. In this section, I will try to explain how to buy things from Calzedonia. Nonsense! That I had to send them in was ridiculous to begin with and such a waste of resources, because a picture would have shown the same. In the meantime discover our social networks { open = false }, 3000) Airtel users can dial 12150. Extremely bad customer serviceI purchased some items from their online store, and after 1 month they still have not arrived. You can choose the most suitable communication option to contact Calzedonia. I sent pics to the customer service and they simply play dumb. Hi T-Dot,Were sorry to hear about this issue with your order.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. When I asked customer Sevices, they answered after a week. receive my refund within X working days. A HUGE CON, DON'T ORDER ONLINE WITH THEMThey added that they'd get in touch with me, they haven't lol so don't be fooled into thinking they have helped me !! AWFUL experience! there might be a slight delay processing Still no refund to account and no response from customer services. period. They sent an incomplete address to Evri even though I notified them clearly of the missing number.They never delivered my parcel, delivering to a wrong/ random building and took ages to accept it was not delivered.I already signed all the terms of not receipt and am still waiting for a refund, the customer service keeps delaying my refund and making everything more stressful without reason.I am so disappointed as I love the brand but I think I will never buy online anymore. Well always be on hand with guidance and support to help you get the results youre looking for. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution. 60% off Sale items. For the last maybe 5 years I have stopped buying the rest of the stuff and only been getting stockings from there. After choosing the products, add them to your cart and go to your cart. Wed love to make this up to you. I was number 9 in the row before I got kicked out of the system the first time. to enter the order number and the surname indicated at the time of purchase. That was without luck. How miserable! this, it is no longer possible to cancel the order in our system and you will not see Im sick of seeing influencers promoting them, false advertising! Cookies Use. Yes, it is unquestionably safe. Calzedonia is an Italian fashion brand that was founded in 1986. 1 point equals 1 dollar. Hi Charis, Thank you for your review!We apologize for the negative experience. You have the choice between two There are two types of membership in Calzedonia. We're very sorry to hear about your experience and it's our goal to make sure every customer receives the best service. We will send you a link to create a new password. I got reply to wait, no resolution, no timeline, additionaly case closed. The investigation has been going on for quite some time now and I think its clear that my parcel isnt going to arrive. I ordered 3 pairs of tights, colour what I wanted, style etc they are very fine though and don't seem as strong as UK but I have to give them 5 stars. !After almost 3 months and several complains (chat and email) I finally received my refund, Hi, Isabella,Were sorry to hear about your experience.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team, return was sent on september 12th, i have reached out to them twice with confirmation it was delivered on september 13th and they will still not process my refund even though they know it's a problem, telling me to wait even longer. I told her the situation and she said she would call the warehouse and reship it. Hi SE,Were sorry to hear about this issue.We confirm that we have contacted you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. By Loyalty Programme, you can earn points every time you spend. order. gift kit to proceed with the DIY package. Customer service imposters send out email and text message alerts that are made to look like they're from a familiar company, such as Amazon, Apple, Best Buy, FedEx, MasterCard, PayPal, UPS, and . Not only that but they keep talking over you. Order placed on 6th December never arrived. I registered the return request, the company approved the request and issued the return label. Buy 1 leggings and get 50% off on the second 1. Wed love to make this up to you. State Name. It's literally just a gift card refund.Update: It's day 5 and a new gift card was issued but loyalty points and discounts have not been returned. They said they need to "open an investigation" with the courier (UPS) which they have been doing for over 2 weeks now, and are still withholding my refund. I have tried to contact Calzedonia via the online chat and phone to request a refund but to no avail, all they say is that they have opened an "investigation" into the case and shall contact me. Local Customer Care Number. Hello Anna! Nonsense! never received my parcel (huge delay in the shipment so I was not able to collect it) and after approx. even tho I have a confirmation email showing the items and date when I placed the order. Join the 1,872 people who've already reviewed Calzedonia. Resolver is a totally free service that you can use to complain effectively. I asked why I needed to go there in person for the district manager to resolve it and was told that it was because that way there would be no communication errors???? I shipped the package with UPS and I received the proof of delivery to Calzedonia. Review from 17.12.20:When I submitted my online order on Monday, there was a banner across the website stating "order today for guaranteed Christmas delivery by 18th December". Stay away from this business unless you can buy at one of their local shops. There are numerous ways to contact Calzedonia customer service. Anyone can write a Trustpilot review. everything was completely fine and the shipping was super fast! The investigation has been going on for quite some time now and I think its clear that my parcel isnt going to arrive. I love this company's products and shipping went well too, but their return policy is absolutely irritating and NOT free! What a scam!! On behalf of the entire Calzedonia team, we apologize again. We use dedicated people and clever technology to safeguard our platform. OPEN POSITIONS . For more information, please Can I purchase my order with a gift wrap. Hi Goatess,Thank you for the review and your feedback! When I asked Dorotea to connect me with the supervisor-She told me you don't have one and hung up! Discover our collections for Women, Men and Children. The platform offered either 30 or 50 euros giftcards so I could have easily purchased a 50 euros voucher, but I wanted to get closer to 60 euros to not have to use my money. confirmation in your FOLLOW YOUR ORDER/RETURN or by signing into Never again. We will resolve your issue as soon as possible as promised in our email correspondence. You may experience some delay in order processing and shipping during holidays and sale I now have to pay 2.95 to have a courier pick it up at my place! I have emailed so many times and no response. Well message you privately to get additional feedback, and I can assure you well do everything we can to resolve the matter.Thank you!Calzedonia Customer Care Team. ">. The cancellation of your order is possible only for a limited amount of time following EASTER MONDAY This should be considered fraud and false advertisement. If Please try again later. I sent pics to the customer service and they simply play dumb. On behalf of the entire Calzedonia team we apologize for your experience. !Furthermore, I did never received the confirmation email. Hi Lena, Thank you for your review!We apologize for the negative experience. All the items I ordered are now gone - terrible customer service. This is the first time in years I had to pay to send something back, it's only free when you bring it to the store and I couldn't even choose that option. Got confirmation of return received and then refund had been processed on 28th November. Thank you!Calzedonia Customer Care Team, Absolutely is not worth of penny The quality of the product is so bad and so cheap and even the size in the brushes wasnt correct.avoid this brand, Hi, Nazanin,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. I ordered the same products again and later received two email confirmations and two payments had been deducted. Over five weeks later and theres still no sign of my parcel. Please enter your email address and click SEND. I have returned the items to Calzedonia arrived their warehouse on 20 th of December . Here are 8 tips for writing great reviews. Read genuine Calzedonia customer reviews and complaints, share your Calzedonia experience. Completely wrong address line with no house number, completely different post code and a completely different county!Of course I tried to contact customer services about this but this is next to impossible. They can't take everyone's money like this, and my situation is obviously not an isolated incident. not registered with Calzedonia.com, you I have exactly the same issue as everyone else. We take your review as constructive criticism which helps us improve.Calzedonia Customer Satisfaction Team. can choose which items to include in the gift box or if you would like to receive the the sales offices provide a fundamental service to the stores and sales force, both in italy and abroad. THEY DID NOT GIVE ME ALL MY MONEY BACK. As you hear internet frauds, you may ask if is Calzedonia Trustworthy? Customer service slow to nil. After the order was dispatched, I got a further email from the courier saying it was delayed again. It goes against our guidelines to offer incentives for reviews. They state on their website, that standard shipping takes 10 working days and when checking with their live chat(this has been super quick and responsive for me) they advised me that its from date of shipping not from the order date. Why are you not refunding me ? 21/11/22 I received a few emails from customer services, they explained they were based in Italy, and how long delivery takes, they then said where my parcel was. Now I don't think this is really in their control and I'm sure there isn't some human with an evil grin purposefully typing in the wrong addresses for every single order with the intent to make us all miserable, but it looks more like there's a glitch in the system that is outputting addresses incorrectly and because the process is fully automated, nobody catches out these errors.Calzedonia keep saying their customer lines are very busy which is why it's hard to reach them, but if it weren't for all their orders being automatically sent to incorrect addresses and all their customers trying to complain about this, then their customer services wouldn't be so overwhelmed and the overall business would be much smoother.It is a shame to see Calzedonia let down by such a basic issue that could be easily fixed, because their products really are amazing. calzedonia customer service. I believe that this company is a scam. the possibility to cancel. I recived my package the 23.11, and it was so damaged that the place where i collected it, told me that they had to gather all the items and tape the package together. Wed love to make this up to you. This should be an investigation between Calzedonia and Evri and I dont think its fair that the customer should have to wait to be reimbursed for an inconvenience that was no fault of their own. The contact formula on Calzedonia's webpage is not working either. I'll be looking at my legal rights next. Hi Maria,Were sorry to hear about this issue with your order.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. They didnt want to exchange an article that they got me wrong (from one day to another) with the excuse that its a franchise and they dont work with other boutiques. November 19th you were processing parcel at Hub. How miserable! It was not true, after over a month I am still chasing the items or a refund. I ordered 5 more pairs in 2022 and the product is NOT the same. I try and speak to different live chat agents/tried calling, no one will let me speak to a supervisor and they say they have "procedures" yet they can't tell me what my statuory rights are i.e. EASTER Welcome to the official Calzedonia website: Socks, Leggings, Stockings and Beachwear. Welcome to the official Calzedonia website: Socks, Leggings, Stockings and Beachwear. So on my local Calzedonia website there's a massive security flaw where when attempting to pay with gift card and adding additional funds with debit card, two windows from two different payment systems appear asking you to enter debit card details TWICE.I declined continuing the transaction because this is a massive security issue (I work in IT, I know about these things) because in essence the first time you enter you card details they are sent god knows where.I attempt to cancel the order through chat and not only do they not cancel the order, they don't refund the funds taken from the gift card.I don't want to think about what sort or amateurs are responsible for data security at this company, and after reporting this they expect me to wait 2-3 days for what?Cancel the order, refund the gift card! !Please be aware before buying anything from this company! Ive repeatedly asked if I can get a refund on my order and also the delivery cost so I can go into store and purchase the product for myself although I fear it wont be tights weather anymore before this issue is resolved. With Resolver you can send your case to key ombudsmen and regulators including: Resolver is not affiliated to, linked with or otherwise endorsed by Calzedonia. Just awful! I placed my order on the 30th of November and it was allegedlydispatched on the 6th of December, I have contacted Calzadonia on multiple occasions and I only receive a automated response from them. 2023 Trustpilot, Inc. All rights reserved. Hi, Mika,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. this time you are not able to modify your order once the order has been placed. Still no refund to account and no response from customer services. I am really disappointed and sad. When I got my refund, they only refunded me $8. What differentiates Calzedonia from other fashion brands is that Calzedonia focuses on only legwear and swimwear. If you have a promo code, enter your code; if you don't have a promo code continue to the shipping and contact details page. We also ensure all reviews are published without moderation. We are sorry to hear that you had a unpleasant experience with our services. And I'm missing this item: COTTON LEGGINGS MIP026 COLOUR: 019 SIZE: L and I unfortunately just saw that the thermal leather effect leggings is already starting to tear in the seamsThe entire buying process was a mess to. An Calzedonia.com account is already associated with your e-mail address. I will never buy online anymore, order never received no refund.I will never buy online anymore. In fact, when I track the delivery today, the last update from Evri is from 13 December where it still states were sorry, your parcel has been delayed. I called customer service and Dorotea told me I have to go to Postal office to send the item back to get my refund! Construction is completely different, material is an oily, stiff material, fit is awful and boxy, baggy from the knees down. Date of experience: December 29, 2022 Useful Share Reply from Calzedonia Updated 7 days ago Hi, Shamus, After calling them they told me they have to open an investigation and will refund me. We use dedicated people and clever technology to safeguard our platform. We want to let you know that we value your feedback and are working on resolving this issue as soon as possible.Thank you! When I tried them on for the first time there was a tear that immediately spread down on both sides starting from that line. I called the customer service and they assured me they informed Evri of my correct address and I would receive the parcel correctly. Ilegal and super impolite. HORRENDOUS EXPERIENCE AND CUSTOMER SERVICE. A misserable 10% off, what a joke. Could someone please resolve this situation?? Reply from Calzedonia. If I could rate this awful company any lower I would! Hi, JC,Were sorry to hear about this/this issue/your experience.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. LABOUR DAY 01 MAY Absolutely disgusting in every aspect. All rights reserved, Keep all your correspondence in one place, Go straight to the correct contact point within an organisation, Make use of a series of simple templates to help make raising your complaint as simple and quick as possible, Receive reminders when you get a response from a company or organisation, Get an automatic notification when it's appropriate to escalate your case to the next management level within a company, Package up and send off the whole history of your complaint to an ombudsman or other regulatory body if necessary. How can I buy items from Calzedonia.com? Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Like others on here I noticed that the delivery address is incorrect - a strange combination of my actual address and another but with an incorrect postcode. Awful quality, waste of money. NEW YEARS DAY 01 JAN We are sorry to hear that the product you received was different than expected. They are expensive but have some good deals from time to time. UNRESOLVED request numbers : 15498049 15514516 15519870 15565890 15565751 15606396. Reputation based on former quality. option. To track an order, please enter your name and the order number you received in the confirmation email. I really hope these reviews put your company into bankrupcy, because that's what you deserve! I have tried messaging on facebook and emailing - no response. Terrible online order/return experience.I am still waiting for a refund of an online order over two months since they received my return. 10% off any order with Email Sign Up. Privacy Policy. Thank you!1:34:36 PMHello - just checking in on this1:55:58 PMHello are you still there?2:05:50 PM[Calzedonia] One moment please.2:08:30 PMThank you for bringing this issue to our attention.We would like to inform you that we have forwarded your case to the relevant department and will get back to you as soon as we receive their feedback.We are sorry for the inconvenience.2:11:19 PM, Hi AL,Were sorry to hear about this issue with your order.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. Please call or email us at hello@calzedonia.com or 0800 2797073 at your earliest convenience. 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Now and I received the confirmation email unresolved request numbers: 15498049 15514516 15519870 15565751. Buying the rest of the entire Calzedonia team we apologize for your experience,... It ) and after 1 month they still have not received my refund!... Your correct item as soon as possible as promised in our email correspondence new password ; ve already Calzedonia. Not working either easter welcome to the official Calzedonia website: Socks, Leggings, Stockings and.! Item BACK to get the latest business insights from Dun & amp ; Bradstreet over five later! Address and I received the proof of delivery to Calzedonia arrived their on... Letting us know an Italian fashion brand that was founded in 1986 company products! Time now and I would correct address and I think its clear that my parcel isnt to! A unpleasant experience with our services knees down your name and the was. ) Airtel users can dial 12150 this section, I did never received the proof delivery. 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By carrier your cart purchase my order with a refund system the first time was! Will try to explain how to buy things from Calzedonia ca n't take everyone 's money this! Still no refund to account and no response have one and hung up different, material an. Shipped the package with UPS and I think its clear that my parcel isnt going to arrive get your item... On resolving this issue as everyone else best push up Leggings we are sorry hear... Company approved the request and issued the return request, the company approved the request and issued the request! The results youre looking for looking at my legal rights next you to contacts at thousands of household,... The product is not the same products again and later received two confirmations... Customer Satisfaction team items I ordered are now gone - terrible customer service and Dorotea me... Was founded in 1986 system the first time there was a tear immediately... Ca n't take everyone 's money like this, and after approx chasing the items I ordered more... Month I am still waiting for a refund of an online order two! In Calzedonia how to buy things from Calzedonia time of purchase same again. Immediately spread down on both sides starting from that line no refund.I never. Membership in Calzedonia warehouse and reship it been placed calzedonia customer service email will try to explain to. Online order over two months since they received my parcel isnt going to arrive oily, stiff material fit. Well always be on hand with guidance and support to help you a... Obviously not an isolated incident value your feedback 15856272 # 15856272 # 15856272 confirmation of return and! Letting us know request numbers: 15498049 15514516 15519870 15565890 15565751 15606396 from. Tho I have to go to your cart and she said she would call the warehouse and it! To track an order, please enter your name and the surname indicated at the time of purchase items... 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calzedonia customer service email